Deal of the Week: Family offices back call centre AI group

A group of high profile investors, including a number of family-backed investment groups, have come together to back a cutting edge technology group bringing the latest AI to call centres.

New York City-based ASAPP has received a sizable investment of $185 million in a Series B funding round from a group of ten investors. These include hedge fund billionaire Jim Simons’ family office Euclidean Capital. The family office of John Chambers, the former CEO of Cisco, JC2 Ventures has also backed the deal. John Doerr, the chairman of Kleiner Perkins, has also backed the round. Doerr most likely funnelled the investment through his family office, Radical Investments.

HOF Capital, a New York City-based venture group, set up by a scion of the Egyptian billionaire Sawiris family, also backed the round. So to did Dave Strohm, a partner at Greylock Partners, and Joe Tucci, chairman of Bridge Growth Partners. 

ASAPP is developing AI which helps with customer interaction with call centres. Its technology is being used by an increasing number of companies with call centres. This latest round brings ASAPP’s funding to just under $200 million since it was founded in 2014.